General Tips

Clean spills immediately so that they do not become set in the rug
Don’t rub stains as it can cause them to become set in the fibers, rather blot them with a cloth
Ensure that any cleaning products are completely removed after cleaning
After cleaning, use dry towels to absorb remaining moisture
When having rugs cleaned professionally (especially hand-made rugs), always make use of reputable rug experts
Before professional cleaning, ensure that the rug is inspected with the cleaner to confirm its condition and obtain a signed receipt and guarantee of work

Cleaning Guide

WOOL RUGS

Vacuum wool rugs regularly to keep them looking their best
When cleaning, use only cold or lukewarm water to avoid shrinkage and damage
Blot away any spills immediately and then clean with mild soap and water – do not use oxygen cleaners
Avoid exposure to direct sunlight to prevent fading
For best results, professional cleaning is recommended

SILK RUGS

Never saturate or soak silk rugs with water as this can damage the fibers
Blot away any spills immediately and then clean with mild soap and water – do not use oxygen cleaners
For best results, periodic professional cleaning is recommended and encouraged to protect silk fibers

NATURAL FIBER RUGS

Natural fibers are highly absorbent and should be cleaned regularly
Vacuum regularly to prevent dirt from becoming trapped in the fibers
Do not steam clean or saturate with water – this can cause rugs to shrink or be damaged
Avoid exposure to direct sunlight to prevent fading
Periodic professional cleaning (preferably suction or dry extraction) is recommended for best results

Vacuuming

Regular vacuuming is important to keep rugs in top condition. It helps to remove any surface dirt before it can be ground into the fibers and prevents discoloration and staining with time.

Vacuuming Tips

Canister vacuums without beater bars are recommended for cleaning rugs
Brooms and other manual sweeping methods are also suitable for cleaning rugs
Hand-held rug-cleaning attachments should be used where possible
Beater bars are not recommended because they can damage rugs
If beater bars must be used then they should be set to the highest setting and care taken not to damage the fibers
Powerful vacuums are not recommended because they can pull fibers from the base of a rug
Reversible rugs should be vacuumed on both sides to prevent build-up of dirt on one side
Avoid running vacuums over edges and

Storage

Proper storage of rugs is important to prolong their lifespan and prevent them from becoming damaged over time. Ideally, the rug should first be thoroughly cleaned and dried before being rolled up and left in a cool, dry, dark space. Climate-controlled spaces are preferable to prevent fluctuations in temperature and humidity that can damage rugs.

Rug Storage Tips

If possible, wrap rugs in plastic or fabric before storage
Clean storage areas regularly to discourage insects
Rugs should not have heavy objects placed on top of them as these can cause damage